How-To: Sophos ‘Full Disk Access’ Fix for Ventura Upgrade

Credit: Sophos

Applies to Sophos Home for macOS when running macOS Ventura 

What is happening

We have been working with Apple for several months on support for Ventura, testing the beta builds and providing feedback to Apple. 

After testing the Release Candidate that went live on October 20, there are some issues we want to make you aware of in case Apple does not fix them before officially releasing macOS Ventura to all users (expected October 24).

Main Known Issue

When upgrading to macOS Ventura, Sophos Home will report healthy (green) but the Scan extension will not have full disk access until manually re-added. This is due to an Apple permissions issue when upgrading to macOS Ventura. Our team is working on finding a workaround should Apple not resolve the problem on their end soon.

If you upgrade to macOS Ventura while Sophos Home (10.4.0) is installed,  or if you re-install Sophos Home on Ventura post upgrading to it, you will need do the following to re-enable the antivirus protection:

  • Click on the Apple logo > System Settings
  • Click Privacy & Security > Full Disk Access
  • Click com.sophos.endpoint.scanextension and use the “- ” sign to remove it
  • Wait for com.sophos.endpoint.scanextension to reappear
  • Click on the slider next to com.sophos.endpoint.scanextension to switch it to the blue position

Video steps:

Note: This will not happen if you install Sophos Home FOR THE FIRST TIME after upgrading to macOS Ventura. However, existing installations, including re-installations will be affected. This is due to an issue with macOS Ventura not properly allowing Full Disk Access configurations from previous installations, and we have filed a bug with Apple, currently waiting on their input.

Other Known Issues

There are a few other minor issues with macOS Ventura, noted below.

  • After updating to macOS Ventura, you will need to reboot – a second time – for the Sophos Network Extension to be enabled
  • Our Transparent Proxy is not working on virtual machines. It is fine on real hardware, but there is no web protection or web control on virtual machines with the current release candidate version of Ventura
  • In System Settings, there is a network panel that attempts to allow the user to change the filter state or remove them altogether. The interface is functional but does not affect the Sophos Content Filter or Transparent Proxy – Any changes users make in there will not affect their protection, as they will automatically revert. 

Apple Reports Third Quarter Results

Credit: Apple

iPhone and Services drive June quarter record revenue 

Active installed base of devices reaches all-time high for all major product categories

CUPERTINO, CALIFORNIA JULY 28, 2022 Apple today announced financial results for its fiscal 2022 third quarter ended June 25, 2022. The Company posted a June quarter revenue record of $83.0 billion, up 2 percent year over year, and quarterly earnings per diluted share of $1.20.

“This quarter’s record results speak to Apple’s constant efforts to innovate, to advance new possibilities, and to enrich the lives of our customers,” said Tim Cook, Apple’s CEO. “As always, we are leading with our values, and expressing them in everything we build, from new features that are designed to protect user privacy and security, to tools that will enhance accessibility, part of our longstanding commitment to create products for everyone.”

“Our June quarter results continued to demonstrate our ability to manage our business effectively despite the challenging operating environment. We set a June quarter revenue record and our installed base of active devices reached an all-time high in every geographic segment and product category,” said Luca Maestri, Apple’s CFO. “During the quarter, we generated nearly $23 billion in operating cash flow, returned over $28 billion to our shareholders, and continued to invest in our long-term growth plans.”

Apple’s board of directors has declared a cash dividend of $0.23 per share of the Company’s common stock. The dividend is payable on August 11, 2022 to shareholders of record as of the close of business on August 8, 2022.

Apple will provide live streaming of its Q3 2022 financial results conference call beginning at 2:00 p.m. PT on July 28, 2022 at This webcast will be available for replay for approximately two weeks thereafter.

iPadOS 16 is available today

October 24, 2022
Credit: Apple

iPadOS 16 takes the versatility of iPad even further, introducing new ways to collaborate via Messages, big updates to Mail, iCloud Shared Photo Library, passkeys and new collaboration features in Safari, the Weather app, pro features including Reference Mode and Display Zoom, and an entirely new multitasking experience with Stage Manager. iPadOS 16 is available today as a free software update. 

New Ways to Share and Connect in Messages

New features in Messages make it possible to edit, undo send, and mark conversations as unread, making everyday messaging even better.1 With iPadOS 16, users can invite friends and family to SharePlay via Messages, and enjoy a shared activity — like a movie, TV show, workout, or game — in sync while they chat in a Messages thread.

In addition, new collaboration features make working with others quick and seamless. When users send an invitation to collaborate via Messages, everyone on the thread is automatically added to the document, spreadsheet, or project, and when someone makes an edit to the shared document, activity updates appear at the top of the thread.

Mail Introduces New Smart Tools

Being more productive is easier than ever with new tools introduced in Mail. Users can set reminders to come back to a message at a later date with Remind me, receive automatic suggestions to follow up on an email if they haven’t received a response, and get automatic alerts when they’ve forgotten to include a recipient or attachment in an email. Users can also cancel delivery of a message before it reaches a recipient’s inbox and schedule emails to be sent at the perfect moment.2 With the biggest update to search in years, Mail uses state-of-the-art techniques to deliver more relevant, accurate, and complete search results.

Relive Memories with the New iCloud Shared Photo Library

iCloud Shared Photo Library gives families a new way to share photos seamlessly with a separate iCloud Photos library that up to six people can collaborate on, contribute to, and enjoy. It’s easy for users to either share all of their existing photos from their personal libraries, share based on a start date, or from the people in their photos. Users will receive intelligent suggestions to share photo moments that include participants in the library and any other people they choose. Every user can add, delete, edit, or favorite the shared photos and videos, which will appear in each user’s Memories and Featured Photos so that everyone can relive more complete family moments.

New Security and Collaboration Features Come to Safari

Browsing in Safari is even more secure with passkeys, a next-generation credential that can’t be phished or leaked, making it safer and easy to use. Designed to replace passwords, passkeys use Touch ID or Face ID for biometric verification, and are securely synced with end-to-end encryption using iCloud Keychain so they are available across Apple devices including iPad, iPhone, and Mac. Created as a joint effort in collaboration with the FIDO Alliance, Google, and Microsoft, passkeys will work across apps and the web, and users can sign in to websites or an app on non-Apple devices using just their iPad.

Safari also adds shared Tab Groups to share a collection of websites with friends and family, making it seamless to add tabs and see what others are viewing.

A Real-Time Collaboration Space Using Freeform

Coming to iPadOS 16 in an update later this year, Freeform — a powerful productivity app with a flexible canvas — will give users the ability to see, share, and collaborate all in one place without worrying about layouts and page sizes, and with full support for Apple Pencil. Users will be able to view others’ contributions as they add content or make edits, all while enjoying a real-time collaboration space. Freeform will allow collaborators to add virtually any kind of file — images, video, audio, PDFs, documents, and web links — to the canvas and preview it inline, without leaving the board.

The Weather App Comes to iPad

Designed to take full advantage of the stunning display, Weather comes to iPad with immersive animations, detailed maps, and tappable forecast modules. So with just a tap, users can see the most important weather information, or explore maps to check precipitation, air quality, and temperature. Users can also be notified when a severe weather alert is issued in their area, or check the air quality using a color-coded scale.

Visual Look Up and Live Text Get Powerful Updates

Users can tap and hold on the subject of an image to lift it from the background and place it in apps like Messages. Visual Look Up also expands to recognize birds, insects, and statues, helping users quickly get information about objects and scenes in photos.

Using on-device intelligence, Live Text can now recognize text in videos across the system, making text completely interactive in paused video frames. With a single tap on a video, users can quickly copy and paste, translate, convert currency, and more.

Pro Features Take Demanding Workflows Even Further

iPadOS 16 brings new powerful features that make iPad Pro an indispensable tool for creative professionals. Reference Mode enables the 12.9-inch iPad Pro with Liquid Retina XDR display to match the color requirements in workflows like review and approve, color grading, and compositing, where accurate colors and consistent image quality are critical.

Powered by the performance of the Apple-designed M1 and M2 chips, Display Zoom allows users to increase the pixel density so they can view more in their apps, which is especially useful when multitasking with Stage Manager and Split View. With Virtual Memory Swap, iPad storage can be used to expand the available memory for all apps, and delivers up to 16 gigabytes of memory for the most demanding apps, helping to make multitasking absolutely seamless.

Powerful Multitasking with Stage Manager and Full External Display Support

Stage Manager is an entirely new multitasking experience that automatically organizes apps and windows, making it quick and easy to switch between tasks.3 For the first time on iPad, users can create overlapping windows of different sizes in a single view, drag and drop windows from the side, or open apps from the Dock to create groups of apps for faster, more flexible multitasking. The window of the app users are working on is displayed prominently in the center, and other open apps and windows are arranged on the left-hand side in order of recency.

In an update for M1 and M2 iPad models later this year, Stage Manager will unlock full external display support with resolutions of up to 6K, so users will be able arrange the ideal workspace, and work with up to four apps on iPad and four apps on the external display simultaneously.4

Additional iPadOS 16 Features


iPadOS 16 is a free software update that is available starting today for iPad (5th generation and later), iPad mini (5th generation and later), iPad Air (3rd generation and later), and all iPad Pro models. For more information, visit Features are subject to change. Some features may not be available in all regions or all languages.

macOS Ventura is now available

October 24, 2022
Credit: Apple

macOS Ventura takes the Mac experience to a whole new level with groundbreaking capabilities that help users achieve more than ever. New features like Continuity Camera enable users to seamlessly work across their Apple devices, and productivity tools including Stage Manager help users stay focused and easily move between tasks. Safari ushers in a passwordless future with passkeys, and big updates come to popular apps including Mail and Messages. macOS Ventura is available today as a free software update on Macs with Apple silicon and Intel-based Macs.1

Continuity Makes Apple Devices Work Magically Together

With Continuity Camera, Mac users can leverage the powerful camera system on iPhone to unleash a groundbreaking webcam experience.2 When iPhone is nearby, Mac can automatically recognize and use the camera on iPhone to unlock new capabilities that were never possible before on a webcam, and even works wirelessly for greater flexibility. Desk View taps into the Ultra Wide camera on iPhone to simultaneously show the user’s face and an overhead view of their desk — great for DIY videos, hands-on presentations, and so much more. Continuity Camera also brings innovative features like Center Stage, Portrait mode, and the new Studio Light — an effect that beautifully illuminates a user’s face while dimming the background — to all Mac computers.

Handoff now comes to FaceTime, so users can start a FaceTime call on one Apple device and seamlessly transfer the call to another Apple device nearby. A user can start a FaceTime call on their iPhone or iPad and move the call to their Mac when they get back to their home or office, or they could even start a call on their Mac and transition it to their iPhone or iPad when they are on the go.

Automatically Organize Workspaces with Stage Manager

Stage Manager automatically organizes apps and windows so users can concentrate on the task at hand and still see everything in a single glance. When users enable Stage Manager from Control Center, the current window they are working in is displayed prominently in the center, while other windows appear on the left so they can seamlessly switch between tasks. To create the ideal workspace, users can create groups of windows or apps when working on specific tasks or projects. Stage Manager also works in concert with macOS windowing tools including Mission Control and Spaces, and users can easily access their desktop with a single click.

Passkeys and New Collaboration Tools in Safari

Safari ushers in a passwordless future with passkeys — a new sign-in method that makes browsing in Safari even safer. Passkeys are more secure, easy to use, and are designed to replace passwords. Whenever users create a passkey, a unique digital key is created that stays on device and is never stored on a web server, so hackers can’t leak them or trick users into sharing them. With passkeys, it’s easy for users to sign in securely using Touch ID or Face ID for biometric verification, and passkeys are securely synced with end-to-end encryption using iCloud Keychain so they are available across Apple devices including Mac, iPhone, and iPad. Passkeys also work across apps and the web, and users can even sign in to websites or apps on non-Apple devices using their iPhone. 

Shared Tab Groups in Safari introduce a powerful way to collaborate with others on the web. Users can easily share websites with family, friends, and colleagues, and see what tabs others are looking at live. Users can also build a list of bookmarks on a shared Start Page to help kickstart any group project — whether it’s planning a family vacation or completing a research paper — and users can even start a Messages conversation or FaceTime call with everyone in the group, right from Safari.

Boost Efficiency with New Mail Improvements

Mail gives users the ability to schedule messages, cancel delivery of a message before it reaches a recipient’s inbox,4 and even add rich links for better content previews. Mail can also detect if items such as an attachment or cc’d recipient is missing and remind the sender to add them. Users can even set reminders to come back to a message later and get automatic suggestions to follow up on emails when they are waiting on a response. 

Search in Mail uses state-of-the-art techniques to deliver more accurate and complete results. It’s easy for users to quickly find what they are looking for as soon as they click into search, including recent emails, contacts, documents, photos, and more, all before they even start typing.

Powerful Enhancements to Messages

Users can edit or undo a recently sent message,5 recover accidentally deleted messages, or even mark a message as unread if they are unable to respond in the moment. Collaborating with others is easier than ever as users now have the option to share a file in Messages and automatically give everyone on the thread access. Activity updates appear at the top of the thread as everyone goes in and makes edits to the shared document. Users can also quickly join SharePlay sessions from their Mac right in Messages, so they can chat while participating in shared experiences like watching a show or listening to a song together.

Effortlessly Share Photos with Family through iCloud Shared Photo Library

iCloud Shared Photo Library enables users to create and share a separate photo library among up to six family members, so everyone can enjoy all of their family photos. It’s easy for users to either share all of their existing photos from their personal libraries, or share based on a start date or the people in their photos. Users will receive intelligent suggestions to share photo moments that include participants in the library and any other people they choose. And every user can add, delete, edit, or favorite the shared photos and videos, which will appear in each user’s Memories and Featured Photos so that everyone can relive more complete family moments.

Spotlight Brings Improved Productivity

Spotlight comes with new features and an updated design that provides a more consistent experience across Mac, iPhone, and iPad. Users can now use Spotlight to find images in their photo library, on the web, and across the system in apps like Messages and Notes. They can even search for their photos by location, people, scenes, or objects, and Live Text lets them search by text inside images. Spotlight also includes rich results for categories for artists, movies, actors, TV shows, businesses, and sports. To take their productivity even further, users can take actions from Spotlight to do things like start a timer or create a new document. And with support for Quick Look in Spotlight, users can quickly see a full-size preview of nearly any kind of file without having to open it.

Gaming on Mac Reaches New Heights

The power of Apple silicon enables every new Mac to run AAA games with ease, and macOS Ventura brings new technologies like Metal 3 that take full advantage of the incredible hardware in Mac — resulting in faster performance, games that feel more responsive, and graphics that look stunning. 

New AAA game titles are coming to Mac later this year, including Capcom’s Resident Evil Village, which will launch on the Mac App Store on Friday, October 28, and will take full advantage of the power and performance of Apple silicon for more responsive gameplay, high frame rates, and beautiful visuals.

Additional Features


macOS Ventura is available today as a free software update. For more information, including compatible Mac models, visit